Reference

Legal policies built around your account

We've put our full legal framework and account protections in one place so you know exactly how we handle your data, payments and account security.

Data & Cookies PolicyAccount SecurityPayment VerificationYour Request Rights
ling 77 Legal policies built around your account
CONTACT & REQUESTS

How to reach our legal team

Live Chat Open a support ticket from your account dashboard or the lobby footer. Our team responds to legal inquiries, data requests and account closure requests Monday–Friday, 09:00–17:00 WIB.
Email Support Send a data subject request or policy question to [email protected]. Include your username and the details of your request; we'll reply within 10 business days.
Account Settings Review your stored personal data and payment methods directly in your account settings under 'Privacy & Data'. Request corrections or deletion of non-transaction information here.
YOUR DATA SAFETY

How we protect your account and information

Encryption

All deposits and withdrawals are encrypted using 256-bit SSL. Your password is hashed server-side, never stored in plain text. Login attempts are logged and suspicious activity triggers a security check.

Payment Verification

Before we process a withdrawal, we verify your identity against your account registration and payment method on file. Unrecognised withdrawal requests are held for manual review and you're notified by email.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your game selections and language. Tracking cookies are optional; you can disable them in your browser without losing core account access.

Data Retention

We keep your transaction history for 7 years per Indonesian tax law. Personal details like your email and phone are retained as long as your account is active. Deleted accounts have their data purged within 30 days.

Third-Party Sharing

We share payment data only with our DANA, OVO, GoPay and QRIS processors to settle transactions. We never sell your email, gaming history or phone to advertisers or analytics firms.

Rights & Requests

You can request a copy of all your stored data, correct personal information, delete your account or opt out of marketing emails. Submit any request via live chat or email [email protected].

Legal policies — your questions answered

We collect your username, email, phone, date of birth and payment details to verify your identity, process deposits and withdrawals, and comply with Indonesian tax and AML regulations. We do not collect your banking password or card full PAN; payment processors handle those securely.

Transaction records are kept for 7 years to meet tax filing and audit requirements. Your personal details remain on file while your account is active. When you close your account, we delete personal data within 30 days but retain transaction records for compliance.

Yes. Open your account settings and select 'Download My Data' to receive a CSV export of all stored personal information. To correct an email, phone or address, edit it directly in settings or contact live chat and we'll process the change within 1 business day.

Your payment method details are encrypted and shared only with our processors to settle deposits and withdrawals. We never store your full payment credentials. Processors comply with their own privacy policies and PCI standards. You can remove a saved payment method from settings at any time.

Session cookies keep you logged in. Preference cookies remember your language and game selections. Optional tracking cookies help us understand lobby usage. Disable optional cookies in your browser settings without losing access to your account or games.

Account closure is instant from your settings. Your login credentials are deactivated immediately and you cannot access the lobby. We purge personal data within 30 days. Transaction records stay on file for 7 years for legal and tax purposes only.

Reach live chat Monday–Friday, 09:00–17:00 WIB from your account dashboard. For email requests, write to [email protected] with your username and specific question; we reply within 10 business days. Urgent security reports can be escalated directly by chat.