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What You Need to Know About ling 77 Terms

When you open an account with ling 77, our Terms & Conditions set out exactly what we both expect.

Account creation rulesPayment security rulesWithdrawal verificationYour contact rights
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ling 77 What You Need to Know About ling 77 Terms
REACH US DIRECTLY

How to Contact Us About Your Terms

We're here to answer questions about your account, our terms, or any transaction. You can reach our support team through multiple channels during the hours shown, and we'll respond in English or…

Live Chat Support Open the chat bubble in the bottom-right corner of your lobby any time, or email us at [email protected]. Response typically within 30 minutes during office hours.
Account Help Head to Settings > Account Security inside your dashboard to review your login history, linked payment methods, and recent transaction records. Changes take effect immediately.
Dispute Resolution If you disagree with a transaction or account decision, open a support ticket with your account email, transaction ID, and a description. We'll investigate within 5 business days.
SECURITY & DATA HANDLING

How We Keep Your Account Safe

Your account data is encrypted end-to-end. We store your payment details securely with our licensed payment partner and never retain your full card or wallet PIN.

Login Security

Set a strong, unique password when you open your account. Enable two-factor authentication in Settings > Security to add a second verification step each time you log in.

Payment Protection

Your DANA, OVO, GoPay and QRIS transactions are processed through licensed payment partners. We never store your full wallet details; only your linked account ID is saved.

Data Privacy

Your personal data is used only to verify your identity, process deposits and withdrawals, and comply with local law where it applies. You can request a copy of your data or request deletion through support.

Session Timeout

Your session expires after 30 minutes of inactivity for security. Log back in when you return to your account so no one else can access it while you're away.

Transaction Monitoring

We monitor all deposits and withdrawals for patterns that might suggest fraud or money laundering. Unusual activity may trigger a verification call or email.

Update Your Details

If your phone number, email, or home address changes, update it in Settings > Personal Info within 48 hours so we can reach you about account activity or security alerts.

Frequently Asked Questions About Our Terms

Below are the most common questions we hear from players in Surabaya, Bandung and across Indonesia about how our terms work, what they cover, and what happens if something goes wrong. If your question isn't here, open live chat or email [email protected] and we'll answer it directly.

No. Our terms allow one account per person. If we detect multiple accounts linked to the same identity, phone number or payment method, we may suspend all of them pending review. This keeps the platform fair for everyone and helps us prevent fraud.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email within two minutes. Click it, create a new password, and log in. If you don't see the email, check your spam folder or contact support.

Your account name cannot be changed once set; it's tied to your identity verification. You can update your email address in Settings > Personal Info. We'll ask you to verify the new email before it takes effect.

Yes. Your payment details are encrypted and stored with our licensed payment partner, never on our servers. Each transaction is logged and monitored. If you spot an unauthorized charge, contact us within 48 hours and we'll investigate immediately.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within 24 hours once verified. Withdrawals after 10 p.m. may process the next morning. Bank transfers typically take 1–2 business days. Check your withdrawal history in the Wallet tab to track status.

Change your password immediately and enable two-factor authentication in Settings > Security. Then contact our support team with details of what you saw. We'll freeze your account if needed while we investigate, and we'll restore any unauthorized transactions.

Yes. Email [email protected] with 'Data Request' or 'Account Deletion' in the subject line. We'll verify your identity and send you a full export of your data within 10 business days, or process deletion after all transactions are settled.

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